Whole Health

Cancellation Policy

No Show Late Cancellation, and Subscription Policy Community Literacy Lab (CLL) relies on the punctuality and consistency of its customers in order to continue to provide these critical resources. Unfortunately, our ability to provide those services to students is sometimes hampered when students book appointments with our instructors and then do not arrive for their appointments without formally cancelling. When students do not show up for their appointments, other students lose the benefit of scheduling an appointment. No Shows Students with tutoring appointments have fifteen minutes to arrive for their intended appointment. If you do not arrive within 15 minutes of your appointment’s scheduled start time, you will be considered a No Show. Instructors are no longer obligated to meet with a student who arrives more than 15 minutes late for his/her session, but they may still choose to do so at their discretion. Late Cancellations Students are advised to cancel within 24 hours of their appointment’s schedule start time. However, the CLL recognizes that sometimes advanced notice is not possible. Appointments cancelled within 8 hours of the appointment’s schedule start time (or within 15 minutes after the appointment has already started) are considered Late Cancellations. Late cancellations will be refunded on a case to case. In the event the student attempts to contact the LCC to cancell an appointment outside the LCC’s operating hours, students are advised to leave a message on the LCC’s voice-mail system [(803) 306-5110] or text the number. All No Show and Late Cancellation occurrences are reported through the LCC appointment scheduling and data keeping system. The following outlines permissible actions when multiple No Show and/or Late Cancellations occur: Three (3) No Show and/or Late Cancellations will result in a temporary suspension of appointment-making privileges until the student (over 18) or parent meets with the Director of LCC to clarify the policy. Appointment-making privileges will be restored at the conclusion of the meeting/conversation to clarify the policy. Any subsequent No Show and/or Late Cancellations may result in a permanent revocation of appointment-making privileges. Subsciptions at anytime without penalty.

Contact Details

• Sumter, SC, USA

  +1+ 8033065110

  penny.esterley@literacylab.net